Frequently Asked Questions
Everything you need to know about Newgate World products, shipping, and service.
What is the standard delivery timeframe for my order?
Most orders are processed within 24 hours. Standard shipping typically takes 3-5 business days, while express options are available at checkout for faster delivery.
Do Newgate clocks and watches come with a warranty?
Yes, all our timepieces come with a comprehensive two-year manufacturer's guarantee from the date of purchase, covering any manufacturing defects.
What is your return policy for home decor items?
We offer a 30-day return window. If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund or exchange.
What type of batteries should I use in my Newgate clock?
We recommend using high-quality alkaline batteries. Please avoid using rechargeable batteries as they often have lower voltage outputs which can affect timekeeping accuracy.
Do you ship internationally?
Yes, Newgate World ships to most countries globally. Shipping costs and delivery times vary by location and will be calculated automatically at the checkout stage.
Are your products available for wholesale or trade accounts?
We do offer specialized pricing for interior designers and retail partners. Please contact our trade team via the 'Contact Us' page for more information on opening an account.